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CANCELLATION POLICY

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CANCELLATION POLICY

Order cancellations by Cake Machi

Sometimes we have to cancel an order for reasons beyond our control. We will do our best to notify you as soon as possible and do everything we can to offer an alternative date or product. In cases where you would rather prefer a refund, we shall reimburse the service charge paid for the surprise and not the rate of products that are exclusively customised for you.

Order cancellations by customer

– Refund of order cancellations from a customer’s end depends entirely on the nature of the product and the time of cancellation.

– Orders once placed cannot be cancelled, unless Cake Machi is unable to fulfil the order in any way. If you change your mind after placing an order, we will keep the amount in your account and you can redeem it towards surprise(s) in the future within a period of 12 months from the date of order.

Delivery

– All gifts can be sent to you, directly to the recipient, or to another address at your request.

– Please ensure the correct delivery address with phone number in your order. We are not responsible for any delays or non-delivery that results from incorrect addresses, or in case premises are locked.

– We work with various delivery partners and try our best to get it delivered on the date and time requested. However, in certain cases, there could be delays.